Help and Frequently Asked Questions

1.Will my browser's privacy settings affect my visits on jaipuryatra.com?

jaipuryatra.com has adapted to almost all levels of your browser's privacy settings, making your experience on the website hassle-free. If you are still facing an issue and doubt that this may be because of the browser's privacy settings, we recommend that you reset it to default.

2.Why can I still see outdated packages and offers on the website?

jaipuryatra.com is always introducing new content in all its categories. But if you still see something that is well past its expiry date, clear your browser cache to get rid of the outdated parts.

3.Why does the website seem slow?

We have done our best to optimise the functioning of the website so that you may have an excellent browsing and buying experience. However, if you still feel that the website is a little slow, please check your internet connection or contact your Internet Service Provider.

4.Which browser should I use to access the website?

Our website is accessible on all commonly used browsers. Visit us on IE (version 7 or later), Mozilla Firefox (version 4.0 or later), Chrome, Safari (version 4.0 or later) and Opera (version 10.0 or later)

5.Does jaipuryatra.com track using cookies?

No, we respect our users' privacy and do not track any personal information from your system. However, we do use session cookies when you log in to the Yatra website. These cookies do not track any other personal information.

6.How do I know my reservation was booked?

You will receive an SMS and email on confirmation of your hotel booking.

7.Do I need to confirm my reservation?

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our Customer Services Team.

8.How do I amend a hotel reservation?

You can do so by writing to our Customer Support Team or by contacting our Customer Services Team.

9.Is there a cancellation policy for Hotels booked on Yatra?

If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel's cancellation policy. Taxes as applicable will be charged.

10.How do I cancel a hotel reservation?

You can do so by writing to our Customer Support Team or by contacting our Customer Services Team.